Much like the practice of health care, communication is both an art and science. For many patients, the best care experiences (and results) stem from a provider’s understanding of the role and importance of communication.
Twenty-five percent of Americans are predicted to be 65 or older by 2030 (U.S. Census) and this demographic will outnumber those 18 and younger by 2035. Physical, emotional and cognitive changes associated with normal aging place an enormous emotional and financial burden on the senior, their family and the healthcare system. Studies show that as many as 13% of home care recipients experience an adverse event, may of which are preventable.
The goal of all hospital administrators and medical personnel is to effectively treat every patient’s medical condition. Ensuring that healthcare providers are highly trained in all aspects of a medical procedure will surely increase patient satisfaction, but this is only half of the equation. The other half centers around the patient’s understanding of and familiarization with the upcoming medical procedures.