Consider any one of the thousands of individuals who visit their doctor annually and are informed that they need to undergo some medical procedure. It could be a routine procedure like a colonoscopy, or a non-routine procedure like having a cancerous tumor removed. Anytime a patient must undergo a medical procedure there are a number of pre-operative, perioperative, and post-discharge steps that must be followed. Often patients must alter their diets and physical activities prior to (and following) a procedure. Once admitted to the clinic or hospital on the day of the procedure, the patient follows a number of well-defined, sequential steps to prepare for what’s next. Understanding risks associated with a procedure, receiving medications and anesthesia administered by a care team, and undertaking the actual procedure are each a critical part of the whole patient perioperative experience. And no matter how many times a patient might have faced such an intervention before, the unfamiliar environment combined with the inherent complexities and gravitas of personal health leads to significant stress and anxiety.
The goal of all hospital administrators and medical personnel is to effectively treat every patient’s medical condition. Ensuring that healthcare providers are highly trained in all aspects of a medical procedure will surely increase patient satisfaction, but this is only half of the equation. The other half centers around the patient’s understanding of and familiarization with the upcoming medical procedures.