Jerome is a 29 year old Registered Nurse who lives and works in the Heartland of America. Jerome received his R.N. in early 2019 and immediately found employment in a nearby hospital in St. Louis. He was excited to put his knowledge and skills to work in the interest of patient health and well-being. As with so many newly-minted RNs he found the job exhilarating, but he also felt like there were some significant gaps in his training. In particular, he noticed very quickly that interpersonal skills are central to providing high-quality healthcare, yet this was almost completely absent from his formal training.
When he expressed this concern to his more seasoned colleagues they all nodded their head in agreement and assured him that effective communication skills training would be learned on-the-job. It was unspoken, though clear, they all agreed more training on these critical skills ought to be available in school.